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Emergency Services

Emergency Services in Durham

Durham Region offers many services to its residents and visitors. With ever-increasing frequency, emergencies occur that require personnel with advanced training to mitigate the situation. Emergency services agencies, including fire protection, police services and emergency medical services are available to respond in a timely manner to your emergency.

Each Municipality in Durham Region has a dedicated group of women and men to aid you in your time of need.

Fire and Emergency Services is an all-hazard response to protect life, property and the environment.  They respond to all situations, including Technical Rescue, Advanced Medical Aid and Fire Protection, and also provide Emergency Management with large scale situations and severe weather or other forces of nature.

If You Have an Emergency 

Call 911 immediately.

An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples include:

  • A fire
  • A crime, especially if it is in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medial attention

Important: If you are not sure whether the situation is a true emergency, it is recommended that you call 911 and let the call-taker determine the best course of action.

Texting 911

T9-1-1 is a service available to you if you are part of the deaf, deafened, hard of hearing or speech impaired (DHHSI) community. During an emergency, T9-1-1 provides 911 call centres with the ability to converse with you using text messaging.

Before using this service you must:

For more information on the service, see the T9-1-1 web site.

   Durham Regional Police

Our Vision: To have the safest community for people to live, work and play. 

Non-emergency calls: 1-888-579-1520

Fire Safety and Prevention

If a fire occurs in your home, get out and stay out, then call 911 from outside your home.

Smoke Alarms Keep Families Safe

Functioning smoke alarms can increase your chances of surviving a fire by up to 50%.  The Ontario Fire Code requires a working smoke alarm on every floor of the home and outside all sleeping areas.  Other fire prevention and safety tips include:

  • Testing smoke alarms every month using the test button.
  • Replacing smoke alarm batteries at least once a year and whenever the low battery warning chirps.
  • Replacing smoke alarms within the time frame indicated by the manufacturer - usually 10 years.
  • Developing and practicing a home fire escape plan so that when a smoke alarm sounds, everyone knows what to do and where to meet.
  • Do not overload electrical outlets with appliances.
  • Use heat-producing appliances away from cupboards, curtains and other combustible items.

Did You Know?

  •  It is the responsibility of landlords to ensure that their rental properties comply with the law and are equipped with working smoke alarms and carbon monoxide detectors.
  • It is against the law for tenants to remove the batteries or tamper with smoke alarms in any way.
  • In 1/3 of all fatal home fires in Ontario in the last five years, there was no warning to the occupants, due to smoke alarms being defective or missing altogether.


Cooking Safety

The number one cause of residential fires in North America is from cooking.  Most kitchen fires are preventable if the following safety tips are followed when cooking.

  • When cooking inside the house, only use appliances that are approved for interior use.  Barbeques are not safe for use indoors.
  • Don't leave cooking appliances unattended while in use. Always stay in the kitchen while you are cooking.
  • Remove all items from the stovetop when you're done cooking.
  • Use a heat-resistant surface to cool down cookware.
  • Keep young children and pets away from stovetops.
  • Keep a working fire extinguisher in the kitchen.
  • Keep a pot cover nearby to smother flames in the event of a fire.

 For more fire safety tips see your local fire department's web site or the Government of Canada's web site.


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